Effective Date: 09/08/23
Thank you for choosing Cleantec for your cleaning product needs. We are committed to providing you with high-quality products and excellent customer service. This Delivery and Returns Policy outlines the procedures and guidelines for the delivery of your purchases and the process for returns and exchanges.
Delivery Information:
Processing Time: Orders are typically processed within 1 business days from the date of purchase. In some cases, processing times may vary due to factors beyond our control. You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Methods: We offer various shipping methods, including standard and expedited options. Shipping costs and estimated delivery times will be provided during the checkout process based on your location and chosen shipping method.
Delivery Addresses: Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Any additional fees incurred due to incorrect addresses will be the responsibility of the customer.
Delivery Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the progress of your shipment using the provided tracking number.
Returns and Exchanges:
We want you to be completely satisfied with your purchase from Cleantec. If for any reason you are not satisfied, we offer a hassle-free return and exchange process within 14 days of receiving your order. Please follow the guidelines below for returns and exchanges:
Return Eligibility:
Products must be in unused and undamaged condition.
All original packaging, labels, and tags must be intact and included.
Return Process:
Contact our Customer Service team at info@cleantec.biz to initiate a return or exchange. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our Customer Service team will provide you with a Return Authorization Number (RAN) and further instructions on how to return the item(s).
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
We recommend using a trackable shipping method and retaining the tracking information for your records.
Refunds and Exchanges:
Once the returned item(s) are received and inspected, we will process your refund or exchange within 3 business days.
Refunds will be issued to the original payment method used during the purchase.
Exchanges are subject to product availability. If the requested exchange item is unavailable, we will issue a refund.
Contact Information:
For any questions or assistance regarding your order, delivery, or returns, please contact our Customer Service team at info@cleantec.biz or (028) 8244 0851.
Policy Changes:
Cleantec reserves the right to update or modify this Delivery and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
We appreciate your business and strive to provide you with a seamless shopping experience. Thank you for choosing Cleantec.biz.
Sincerely,
Cleantec Equipment Ltd
