Delivery & Returns

In-Store Returns Policy.

For in-store purchases, you can request a full refund within 14 days from the date of delivery or collection, provided the product remains unopened in its original packaging and is unused and undamaged. Returns for used items or those requested beyond the 14-day period will not be accepted or eligible for a refund.

Online Returns Policy.

If you've bought from our online store, you have up to 28 days from the delivery date to initiate a return. Please inform Cleantec Equipment within 14 days of receiving your order, and you'll then have an additional 14 days to complete the return process. Note that we'll only accept returns if the item is still in its original, unopened packaging and remains unused and undamaged. Any return requests made after 14 days from delivery, and items not returned within 14 days thereafter, will not be accepted or eligible for a refund.

Procedure for Returns.

To initiate a return, please email us at info@cleantec.biz. When returning items, ensure they are sent back, whenever possible, in their original packaging along with a copy of the invoice. Customers are responsible for the cost of returning unwanted purchases. We recommend sending items via recorded delivery and insuring them for their full value to safeguard against loss or damage. Cleantec will not be liable for returns lost or damaged in transit.

Returns Address.

Returns Department

Cleantec Equipment Ltd

57a Gortin Road

Omagh

Northern Ireland

BT79 7HT.

If your product is experiencing a fault, please contact us promptly for further guidance. Different warranty periods apply to our various brands, and we can inform you of the remaining warranty duration on your product. Should you need to return an item for inspection due to a suspected fault, we will cover the return postage cost if notified within 14 days of receiving your order. Beyond this period, the customer is responsible for postage charges. For returns initiated after 14 days, we recommend using Recorded Delivery or a similar service. Cleantec is not liable for any uninsured or damaged items lost during transit when sent by customers.

Inspected Products with Faults: If a genuine fault is discovered during inspection, Cleantec will replace or repair the item under warranty and return it to the customer promptly.

Inspected Products without Faults: If upon inspection, the returned item shows no fault, or if any fault is deemed to be due to misuse, the customer must cover all return postage charges (both to and from Cleantec), as well as any non-warranty repair costs.

Damaged Upon Delivery: In the event of damage upon delivery, please notify Cleantec immediately, and we will arrange for collection of the damaged product(s). It's important that returned items are adequately packaged to prevent further damage during transit back to Cleantec . If insufficient packaging results in additional damage (i.e., items not in their original packaging as received upon delivery), Cleantec may charge a repair fee.

For purchases made in-store, customers have a 14-day window to return items for a refund. Online customers must notify Cleantec Equipment within 14 days of receiving their delivery and return the goods within 28 days of the initial receipt to be eligible for a full refund (excluding initial postage). Some returned items may incur a restocking fee, which will be communicated to the customer prior to initiating the return process. To qualify for a full refund, products must be unused and in their original packaging. Items that have been used or devalued will not be accepted for return or refunded.

If you happen to receive damaged products or an incomplete order, kindly reach out to us at info@cleantec.biz within 48 hours of receiving your order. If any item arrives damaged, it is Cleantec's responsibility to coordinate its collection. Please ensure that returned items are properly packaged to prevent further damage during transit back to Cleantec. Should items be returned without adequate packaging (i.e., not in their original packaging as received upon delivery) and incur additional damage, a repair fee may be applied.

Re-delivery Charges : Please note that in certain instances, a re-delivery charge may be necessary if there have been multiple unsuccessful delivery attempts by our courier. If delivery failure is due to incorrect or insufficient shipping details provided by the customer or if the recipient was unavailable to receive the shipment, then the customer will be responsible for covering any applicable re-delivery fees.

For purchases made in-store, customers have a 14-day window to return items for a refund. Online customers must notify Cleantec Equipment within 14 days of receiving their delivery and return the goods within 28 days of the initial receipt to be eligible for a full refund (excluding initial postage). Some returned items may incur a restocking fee, which will be communicated to the customer prior to initiating the return process. To qualify for a full refund, products must be unused and in their original packaging. Items that have been used or devalued will not be accepted for return or refunded.

You can return your order to -

Cleantec Equipment Ltd

57A Gortin Rd, Tyrone, Omagh BT79 7HT

Please include your details in the box upon returning.